Close Encounters of the HR Kind

By Kathleen Goolsby

Public Service Enterprise Group, Inc. (PSEG) is a holding company in the electric and gas business with several affiliate companies in generation and distribution services in 12 countries and in 12 states in the US. Dealing at times with regulation, deregulation and increased competition, this is a company that must set and achieve its goals. One prime target for improvement in the early 1990s focused on human resources.

Dick Quinn, Director of Performance and Rewards for PSEG, remembers their main goal was to improve the quality and accuracy of service employees were receiving. They also had concurrent goals of achieving long-term cost savings while increasing their capability to offer a complex benefit program. Quinn says,